Effective Date: January 1, 2026
Last Updated: February 5, 2026
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client,” “you,” or “your”) and PropertyPlan BC (“Company,” “we,” “us,” or “our”) governing your use of our website and services.
BY ACCESSING OUR WEBSITE, PLACING AN ORDER, OR USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS.
If you do not agree with these Terms, you must not use our services.
By using our services, you represent that:
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website with an updated “Last Updated” date. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms. We recommend reviewing these Terms periodically.
PropertyPlan BC provides property zoning research and analysis services for residential properties in British Columbia, including:
IMPORTANT: Our services provide informational research and analysis only. They are NOT:
Our reports summarize zoning regulations and title information to help you understand development possibilities. They do not replace the need for professional consultants, municipal permits, or legal advice.
Our analysis is limited to:
We do not provide:
To order services:
You will receive an email confirmation upon successful order placement. This confirmation does not constitute acceptance of your order. We reserve the right to refuse or cancel orders at our discretion.
We reserve the right to change prices at any time. Price changes do not affect orders already confirmed and paid.
Delivery timelines are estimates, not guarantees. Delays may occur due to:
Reports are delivered electronically via email in PDF format to the email address provided at checkout. It is your responsibility to:
Delivery is deemed complete when the report is sent to your email address. You are responsible for ensuring we have the correct email and that you can receive our emails.
We will re-send reports once at no charge if you did not receive the original delivery due to email issues.
You are responsible for providing:
You are responsible for:
YOU ARE STRONGLY ADVISED TO:
You may NOT:
Reports we provide are licensed to you for personal use only. We retain all intellectual property rights in:
You receive a non-exclusive, non-transferable, limited license to use the report for your personal property planning purposes only.
Information obtained from government sources (BC Assessment, LTSA, municipalities) remains subject to those agencies’ terms of use and copyright.
“PropertyPlan BC” and associated logos are our trademarks. You may not use them without our written permission.
PLEASE READ THIS SECTION CAREFULLY – IT LIMITS OUR LIABILITY TO YOU
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO OUR SERVICES, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.
This limitation applies regardless of the number of claims or causes of action.
WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
THIS EXCLUSION APPLIES EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE.
You acknowledge that:
WE DO NOT WARRANT OR GUARANTEE THE ACCURACY, COMPLETENESS, OR CURRENTNESS OF:
Our reports reflect information available at the time of research. We are not responsible for:
We rely on data from government sources including:
WE ARE NOT RESPONSIBLE FOR ERRORS, OMISSIONS, OR INACCURACIES IN THESE THIRD-PARTY DATA SOURCES. We report information as provided by these sources and do not independently verify its accuracy.
Our analysis is subject to:
Our reports are preliminary research tools only. They cannot replace:
YOU HAVE AN INDEPENDENT DUTY TO:
FAILURE TO INDEPENDENTLY VERIFY INFORMATION MAY RESULT IN SIGNIFICANT FINANCIAL LOSS. WE STRONGLY RECOMMEND PROFESSIONAL CONSULTATION BEFORE MAKING ANY PROPERTY DECISIONS.
You agree to indemnify, defend, and hold harmless PropertyPlan BC, its officers, directors, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising from:
This indemnification obligation survives termination of these Terms.
Our services are digital information products. Once a report is researched and delivered, it cannot be “returned” as the work has been performed and information provided.
You may cancel your order and receive a full refund IF:
To cancel, email office@propertyplan.ca with your order number.
Once a report has been delivered, NO REFUNDS will be provided, including if:
If you did not receive your report due to a technical issue on our end (not email delivery issues on your end), we will:
We will provide a full or partial refund only in cases of significant service failure, such as:
Approved refunds will be processed within 10 business days to the original payment method.
This refund policy complies with British Columbia’s Business Practices and Consumer Protection Act while reflecting the unique nature of digital information services. If you believe your consumer rights have been violated, you may contact Consumer Protection BC.
If you believe you are entitled to a refund, contact us at [support@email.com] with:
We will review and respond within 5 business days.
OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
Use of our services does NOT create:
Some jurisdictions do not allow exclusion of implied warranties. If BC law prohibits warranty exclusions, the above disclaimers may not fully apply to you, and implied warranties may be limited to the minimum period required by law.
These Terms are governed by the laws of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.
Any legal action or proceeding arising out of or relating to these Terms or our services shall be instituted exclusively in the courts of British Columbia, and you irrevocably submit to the jurisdiction of such courts.
For claims under $50,000 CAD, you agree to attempt resolution through binding arbitration before pursuing court action. Arbitration shall be conducted in accordance with the British Columbia Arbitration Act.
Before initiating arbitration or legal action, you agree to contact us to attempt informal resolution. Send a detailed notice to [legal@email.com] describing:
We will respond within 15 business days. Both parties agree to negotiate in good faith for at least 30 days before pursuing formal proceedings.
YOU AGREE THAT ANY PROCEEDINGS TO RESOLVE DISPUTES WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.
You must bring any claim within one (1) year from the date the cause of action arose, or the claim is permanently barred. This limitation period may be shorter than otherwise provided by law.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and PropertyPlan BC regarding our services and supersede all prior agreements, understandings, or representations.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. A waiver is effective only if in writing and signed by an authorized representative.
You may not assign or transfer these Terms or any rights hereunder without our prior written consent. We may assign these Terms without restriction. Any attempted assignment in violation of this section is void.
We are not liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to:
Sections that by their nature should survive termination of these Terms shall survive, including but not limited to: Limitation of Liability, Indemnification, Warranties and Disclaimers, Intellectual Property, and Dispute Resolution.
These Terms have been prepared in English. If translated into other languages, the English version shall prevail in case of any inconsistency.
You consent to receive communications from us electronically (email, website notices). Electronic communications satisfy any legal requirement that communications be in writing.
These Terms do not create any third-party beneficiary rights except for our officers, directors, employees, contractors, and agents who are intended beneficiaries of the limitation of liability and indemnification provisions.
For questions about these Terms or to exercise any rights hereunder:
Claro Partners
535 Yates Street, Victoria BC
V8W 2Z6 Canada
Email: legal@bczoning.ca
Phone: 778-770-1121
Support Inquiries: support@bczoning.ca
Cancellations: office@bczoning.ca
Refund Requests: office@bczoning.ca
BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT:
✓ You have read and understood these Terms in their entirety
✓ You agree to be bound by these Terms
✓ You understand the limitations and disclaimers regarding our services
✓ You understand that our reports are informational only and not professional advice
✓ You agree to independently verify all information with relevant authorities
✓ You will consult with qualified professionals before making property decisions
✓ You accept the limitation of liability and refund policy
✓ You understand that development potential shown in reports is not guaranteed
✓ You have the authority to enter into this agreement
IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE OUR SERVICES.
Your Consumer Rights:
Under British Columbia’s Business Practices and Consumer Protection Act, you have rights regarding digital purchases and services. While our refund policy reflects the unique nature of information services, it is designed to comply with BC consumer protection laws.
Questions or Concerns:
If you believe your consumer rights have been violated, you may contact:
Consumer Protection BC
Website: www.consumerprotectionbc.ca
Phone: 1-888-564-9963
Important Reminders:
Last Updated: February 5, 2026
Version: 1.6